An order for stoma supplies may be submitted by mail, by fax, as an email attachment to
or in person. It is critical that members order by the correct product code as products will be supplied in accordance with that code. Products ordered incorrectly by the member will not normally be accepted for return. However, in extenuating circumstances the member may contact the association to seek assistance but should be aware that additional costs will be incurred if the product has to be changed. Costs charged will include any manufacturers restocking fee charged to the association and freight costs incurred in exchanging the product.
If sending an order by email, please do not send as a .jpg attachment as it is not compatible with our system. Orders may be for either a one or two month supply and must be submitted in writing on an association order form.
Orders should be submitted by the 20th of the month for availability by the 10th of the following month however the association will accept orders outside of these parameters and, pending eligibility, will supply on a 2 week expected turnaround. An order for the current month can only be placed up to the third Thursday of the current month after which it will automatically be carried over to the next month. The Association supplies stoma related products in terms of the Stoma Appliance Scheme and will only supply in compliance with the entitlements and in the quantities permitted by the scheme. A small quantity of pharmaceutical items are also available for purchase from the Association and can either be purchased over the counter by members collecting their order from the Association's offices or added to a mail order. Please ensure to include the price of purchased items with your payment if having your order posted.
Orders may be collected from our offices during business hours. If the order cannot be collected, postage of the order can be arranged. A postage packaging and handling charge applies to all postal orders and must be paid in advance of the order being dispatched by the Association. The charge is $10 for one standard months supply or $15 for up to two standard months supply (sent as one parcel - maximum size 25 cubic kg). These charges apply to normal orders and a surcharge may apply to larger orders to cover the higher cost of postage if applicable. In extenuating circumstances, the association can arrange for a small emergency supply to be sent directly from the supplier. The cost of this service will be $25 or the supplier fee, whichever is greater (applicable charges will be pre-advised).
Payment is accepted by cash, credit card (a $1 processing fee applies), cheque and money order. Cheques and money orders must be made payable to:
QUEENSLAND STOMA ASSOCIATION INC